Field Service Engineer, Electrophysiology (MEA) at Johnson & Johnson MedTech | United Arab Emirates Healthcare Careers

Johnson & Johnson MedTech is recruiting for a Field Service Engineer, Electrophysiology (MEA) opportunity in Dubai, United Arab Emirates. The position falls under Maintenance Jobs, is published as full-time, and uses a on-site work arrangement. Current openings can also be followed through the Johnson & Johnson MedTech careers hub.

About the Employer

Johnson & Johnson MedTech develops technologies used across surgery, cardiovascular care, orthopaedics and other clinical specialties, with commercial, clinical, technical and corporate teams supporting healthcare markets around the world.

Role Overview

The Field Service Engineer, Electrophysiology (MEA) provides technical assistance and field service to electrophysiology customers across the Middle East and Africa, managing installations, preventive maintenance, upgrades, emergency repairs, new-product launch support and the wider service lifecycle.

Responsibilities

• Act as the primary contact for customer service requests and manage service cases from opening through resolution.
• Independently perform on-site installation of new EP systems, planned preventive maintenance, system upgrades and urgent repairs.
• Support new-product launches by managing installations, initial technical support and customer training.
• Provide technical support to customers, distributors and internal teams and translate customer needs into value-added service.
• Monitor spare-parts movement and availability and handle service quotes, orders, invoicing and shipping administration.
• Track warranty periods and service contracts and follow up on renewals to maintain service coverage.
• Collaborate with the commercial franchise, distributors and other business partners across MEA.
• Travel extensively across the Middle East and Africa, approximately 50–70% of working time.

Requirements and Qualifications

• Bachelor’s degree in Biomedical, Electrical or Electronic Engineering.
• At least 3 years of related field-service experience.
• Experience with electrophysiology systems such as 3D cardiac mapping, RF generators and related diagnostic equipment is strongly preferred.

Skills

• Customer centricity
• Business and results focus
• Interdependent partnering
• Prudent risk-taking
• Teamwork
• Analytical reasoning
• Equipment maintenance
• Inventory management
• Process improvement
• Project engineering
• Technical troubleshooting
• Technical writing
• Work-order management

Published Listing Details

LinkedIn posting time shown in the listing: 6 months ago.

How to Apply

Apply through the direct job-specific page published for this vacancy and review the role requirements before submitting your application.

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Job Overview