Front Office Training Manager at American Hospital Dubai | United Arab Emirates Healthcare Careers

American Hospital Dubai is recruiting for a Front Office Training Manager opportunity in Dubai, United Arab Emirates. The position falls under Education & Training Jobs, is published as full-time, and uses a on-site work arrangement. Current openings can also be followed through the American Hospital Dubai careers hub.

About the Employer

American Hospital Dubai is a private healthcare provider in the UAE delivering hospital, diagnostic, surgical, outpatient and specialist medical services through multidisciplinary clinical teams.

Role Overview

American Hospital Dubai is hiring a Front Office Training Manager to lead onboarding, competency, quality and continuous-development programmes for front-office, patient-access and patient-relations teams.

Responsibilities

• Lead onboarding and induction for Front Office and Patient Relations employees.
• Design and deliver training covering hospital operations, patient experience, customer service and the full outpatient journey from booking and registration through consultation, checkout and bill closure.
• Train teams in registration, appointments, insurance, check-in/check-out, billing, payment collection, refunds, credit notes and escalation of billing discrepancies.
• Deliver customer-service training covering communication, empathy, service recovery, complaint handling and patient engagement.
• Define and monitor competency standards through assessments, observation, simulations, quality audits and post-training evaluation; maintain auditable records.
• Measure effectiveness and identify gaps using patient feedback, audits, complaints and KPIs; drive corrective retraining.
• Develop SOPs, manuals, competency checklists, training matrices, reports and dashboards.
• Partner with clinic management, Patient Experience, Finance/RCM, HR, Nursing and Operations and lead training readiness for new clinics, services, systems and workflows.

Requirements and Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Hospitality Management, Education/Training or related field.
• Training/development, adult-learning or customer-experience certification preferred.
• Preferably five years' experience, including about two years supervising staff and one year as an educator.
• Experience in front office/patient relations/patient experience/healthcare operations, competency assessment, quality auditing, workflow standardisation and service improvement.
• Strong knowledge of outpatient registration, billing, insurance and patient-journey workflows.
• Knowledge of adult learning, training-needs analysis, instructional design, coaching and effectiveness measurement.
• Proficiency with HIS, LMS, Microsoft Office, reporting tools and training materials.
• Strong communication, presentation, organisation and cross-functional skills.

Skills

• Training design
• Adult learning
• Competency assessment
• Quality auditing
• Patient access workflows
• Billing and insurance
• LMS/HIS
• Coaching and reporting

Published Listing Details

LinkedIn posting time shown in the listing: 13 months ago.

How to Apply

Apply through the direct job-specific page published for this vacancy and review the role requirements before submitting your application.

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Job Overview